Global Regions

In 2004, ACCENT launched its offshore Philippines operations in Makati City, Manila, where more than 500 contact centers employees are available to serve our clients.  ACCENT maintains an on-site management team in the Philippines to ensure business continuity and on-the-ground client support 24/7, 365 days a year.               

ACCENT’s customers receive the highest level of customer service from CSRs that are trained and certified customer care agents or sales telemarketers, with an excellent command of the English language.  Our partners employ only college or university degree holders from reputable schools within the Philippines and abroad.  The emphasis placed on recruiting qualified candidates with the proper skill sets and work experience is key to matching their skills with our clients’ program requirements.