Integrated CRM Solutions

Automotive

Overview

Because of the complexity of dealer networks and distribution chains, auto manufacturers have very few opportunities to interact directly with the end consumer. When a consumer calls with a question or concern, superior customer service is not a "nice to have," it's mandatory. At ACCENT, Customer Care is viewed as a prime opportunity to enhance the consumer's feelings about your automobiles and strengthen brand loyalty. With years of experience in providing Customer Care Solutions for Fortune 1000 companies such as Maytag, Amana and Murray Lawn Care, ACCENT knows how to drive value in Customer Service.

Specific Solutions

ACCENT's solutions for the Automotive industry include:

• Full Service Customer Care
• Catalog marketing / Order Processing
• Overflow Customer Care Coverage
• Consumer Service Scheduling
• Dealer/Product locator services
• Product recalls / Crisis Management
• Rebate Administration
• Service Contract Administration
• Fulfillment Center for Manuals, Small Accessories, Parts or POP displays
• Cash Applications
• Parts and Accessory Sales
• Post Sales Solutions (Damage Allowances, Claims Administration, Returns)
• Dealer Support Hotlines
• Co-op Advertising Administration
• Incentive Processing
• Dealer Satisfaction Monitoring
• Appointment Setting
• Sales Performance Satisfaction
• Lead Generation
• Account Enrollment and Maintenance
• Database Marketing
• E-mail management
• Web Chat
• Quality Assurance Monitoring for your internal Customer Service Centers

Contact Us

Find out more about how ACCENT can create a customized solution for your company by completing the "request for more info" form or call 812-206-6200.