Integrated CRM Solutions

Pharmaceuticals

Overview

Because of the complexity of pharmacy networks and distribution chains, pharmaceutical companies have very few opportunities to interact directly with the end consumer. When a consumer calls with a question or concern regarding a medication, superior consumer service is not a "nice to have," it's mandatory. At ACCENT, Consumer Information Hotlines are viewed as a prime opportunity to strengthen consumers' feelings about your pharmaceutical products, and brand image. With increased competition and insurance co-payment policies, pharmaceutical companies must evolve to become more strategic and consumer-focused in product representation. ACCENT, a company with experience serving Fortune 1000 companies nationwide, can help you meet this challenge.

Specific Solutions

ACCENT's solutions for the Pharmaceutical industry include:

• Direct to Consumer Pharmaceutical Advertising
• Inbound Consumer Information Hotlines
• Clinical Trial Screening and Tracking
• Drug recall notification
• Consumer Information Overflow Support
• Sales Support Hotlines
• Physician Support Hotlines
• Trial Package Fulfillment Services
• Pharmaceutical Web Applications
• E-campaign management
• Online Analytical Reporting
• Performance Surveys
• Consumer relationship management campaigns
• Quality Assurance Monitoring of Consumer Information Hotlines
• Life Event Marketing

Contact Us

Find out more about how ACCENT can create a customized solution for your company by completing the "request for more info" form or call 812-206-6200.